Communication is an art. This is especially true in counseling, where effective communication is paramount to the development of a therapeutic relationship. We must be able to establish a rapport, demonstrate empathy and build trust if we are to accomplish anything. Our primary tools are our words, which is why it is so important that we be careful how we use them. Sometimes, it is not what you say but what you do not say that matters.
Randy Withers, MA, NCC, LPCA